Effective Date: 14th December, 2024

Welcome to Xittoo Sewa! By using our website and mobile application, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

Xittoo Sewa connects users seeking professional technical services (referred to as "Clients") with skilled professionals (referred to as "Service Providers"). By accessing or using our app, you agree to these terms, as well as any additional terms displayed on the platform.

2. Eligibility

Users must be at least 18 years old to create an account.

Service Providers must possess the necessary skills, certifications, or licenses required to perform the services they offer.

3. Account Creation and Responsibilities

Users must provide accurate, up-to-date information during registration.

You are responsible for maintaining the confidentiality of your account credentials.

Xittoo Sewa reserves the right to suspend or terminate accounts for fraudulent or unauthorized activity.

4. Services Offered

Xittoo Sewa facilitates connections between Clients and Service Providers but does not directly provide any services.

Service Providers are independent contractors, not employees of Xittoo Sewa.

Service quality and delivery are the sole responsibility of the Service Provider.

5. Payments and Fees

Clients agree to pay for services through the payment methods supported by Xittoo Sewa.

Xittoo Sewa may charge a service fee or commission for facilitating connections between Clients and Service Providers.

Payment terms, including refunds are governed by the app's payment policy.

6. Code of Conduct

Users must treat each other with respect and professionalism.

Any misuse of the platform, including harassment, fraud, or discrimination is strictly prohibited.

7. Ratings and Reviews

Clients can leave reviews for Service Providers based on their experiences.

Xittoo Sewa reserves the right to remove inappropriate or fraudulent reviews.

8. Liability

Xittoo Sewa is not responsible for any disputes or issues arising between Clients and Service Providers.

While we strive to verify Service Providers, we cannot guarantee the quality or reliability of their services.

9. Privacy

Your data is protected in accordance with our Privacy Policy. By using the app, you consent to the collection and use of your information as outlined in the policy.

10. Termination

Xittoo Sewa reserves the right to suspend or terminate your account for violating these terms or engaging in unlawful activities.

Users may deactivate their accounts at any time by contacting support.

11. Dispute Resolution

In the event of a dispute between a Client and a Service Provider, Xittoo Sewa may assist in mediating but is not obligated to resolve disputes.

12. Modifications

Xittoo Sewa reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via website and the app.

13. Governing Law

These terms are governed by the laws of [Insert Jurisdiction].

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@xittoosewa.com

Phone: +977 11 663099

Website: www.xittoosewa.com

Here’s a simpler version of the text:

1. CONTRACTUAL RELATIONSHIP

These Terms of Use ("Terms") explain the rules for using the services provided by Sajilo Marmat Sewa Private Limited (“Sajilo Sewa”), a company based in India with its office in Lalitpur, Nepal. These services include apps, websites, and other related products.

By using the services, you agree to follow these Terms, which create a legal agreement between you and Sajilo Sewa. If you don’t agree, you cannot use the services. These Terms replace any previous agreements you may have had with Sajilo Sewa.

Additional rules may apply to specific services (like promotions or events). These will be shared with you when relevant. If there’s a conflict between these additional rules and the main Terms, the additional rules will apply.

Sajilo Sewa can limit or stop your access to the services if it believes you’ve violated these Terms or don’t meet certain legal or company requirements. The company can also terminate these Terms or stop offering services entirely for valid reasons, such as legal or business needs.

You can end your agreement with Sajilo Sewa at any time.

Sajilo Sewa may update these Terms or related policies, and any changes will take effect once posted. If you keep using the services after changes are posted, it means you accept the updated Terms.

2. THE SERVICES

Sajilo Sewa provides a platform (via its app or website) that lets users book home-based services from independent providers and pay for them. Sajilo Sewa itself does not perform these services; they are provided by third-party contractors. The services are for personal use unless agreed otherwise.

3. YOUR USE OF THE SERVICES

User Accounts
To use most services, you need to create an account with your name, address, phone number, and payment details. You are responsible for all activities on your account and must keep your login information secure.

4. PAYMENT

Using the services may involve charges for the services provided by third-party contractors. Sajilo Sewa helps process these payments on their behalf. All payments are final unless Sajilo Sewa decides otherwise or required by law.

5. DISCLAIMERS AND LIABILITY

Disclaimer
The services are provided "as is." Sajilo Sewa does not guarantee their quality, reliability, or suitability for your needs.

Limitation of Liability
Sajilo Sewa is not responsible for indirect damages, like lost data or profits, or injuries that result from using the services.

Indemnity
You agree to protect Sajilo Sewa and its team from claims or losses arising from your use of the services.

6. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Nepal. Disputes can be resolved in Nepali courts or through agreed alternative methods like arbitration.

7. OTHER PROVISIONS

Copyright complaints can be sent to Sajilo Sewa. Notices will be sent to you via the app, email, or the address in your account.

You cannot transfer these Terms to someone else without Sajilo Sewa’s permission. No employer-employee or partnership relationship is created between you, Sajilo Sewa, or service providers by using these services.

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