Effective Date: 14th December, 2024
At Xittoo Sewa, your satisfaction is our top priority. We strive to ensure all services delivered through our platform meet your expectations. This Refund Policy outlines the conditions under which refunds are issued and how refund requests are processed.
You may be eligible for a refund under the following circumstances:
Service Not Delivered:
If a confirmed booking was not fulfilled by the service professional and you have not received the service.
Unsatisfactory Service:
If the service provided was incomplete, substandard, or significantly different from what was promised, and your complaint is verified by our support team.
Double Payment or Overcharge:
In the event of any technical or billing error resulting in overpayment or duplicate transactions.
Cancelled Bookings (in accordance with our Cancellation Policy):
If a service is canceled within the permitted time frame, and a refund is applicable.
Refunds will not be issued under the following conditions:
Services have already been delivered as scheduled and accepted.
Cancellation of bookings within less than 2 hours before the scheduled time (see Cancellation Policy).
No-show by the customer at the service location.
Disputes raised more than 3 days after the service completion date without adequate evidence.
To initiate a refund request, please contact us at info@xitttoosewa.com with your booking ID and a clear description of the issue. Our support team will review your request within 48 hours, and you will be notified of the outcome via email or phone.
If your refund request is approved, the amount will be processed as follows:
Online Payment (Credit/Debit Card, Wallet, UPI, etc.):
The amount will be credited to your original payment method within 5-7 business days.
Cash on Delivery (COD):
Refunds will be issued as Xittoo Wallet credits, unless a bank refund is specifically requested and bank details are provided.
In cases where the service was partially delivered or the quality was not up to standard, Xittoo Sewa may, at its sole discretion, issue a partial refund based on the extent of the issue and the nature of the service.
If you are dissatisfied with the resolution of your refund request, you may escalate the issue by writing to our Grievance Officer at info@xitttoosewa.com. We are committed to resolving all disputes fairly and promptly.
We may update this Refund Policy from time to time. Any changes will be posted on our platform. By continuing to use our services, you agree to the updated terms.
